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Support
Medical, EMR, Vision and Chiropractic Product Support Updates
Our Support Policy
AltaPoint Data Systems, LLC offers four levels of technical support. These levels are described below including current pricing (pricing is subject to change at any time without notice).
Toll-Free
Telephone Technical Support
Toll-free
telephone technical support is available on a subscription
basis. Support can be purchased in 1-hour blocks for only
$129 per hour (counted by the minute, not per incident).
Contact us for details regarding the different support options
available to you. You
can reach our technical support staff by calling 1-888-258-2552
or
by e-mailing support@altapoint.com.
The scope of this service includes: explanation of the software's features and usage, and basic software trouble shooting. Telephone support does not include hardware trouble shooting or support, network trouble shooting or support, forms or report creation, data manipulation or data corruption issues.
Availability
AltaPoint technical support is available
from 8:00 AM - 5:00 PM MST on Monday -
Friday. Additionally, AltaPoint will be closed on the
following National and State
Holidays:
| Holiday: | # of Days Off |
| New Years Eve | 1/2 Day |
| New Years Day | 1 Day |
| Presidents Day | 1 Day |
| Memorial Day | 1 Day |
| 4th of July | 1 Day |
| 24th of July (Utah State Holiday) | 1 Day |
| Labor Day | 1 Day |
| Thanksgiving | 2 Days (Thursday & Friday) |
| Christmas Eve | 1/2 Day |
| Christmas Day | 1 Day |
Customization
Services
Many kinds of data can be accessed and printed from AltaPoint using the
right customized tool. The following services are available to
customize the features of AltaPoint:
Download the following form to help customize your EMR
or Practice Management
System.
AltaPoint Custom Services Order Form.pdf
Customized Data EntryTools*
-Exam Word Lists: $199/exam
Take all of your exam sheets and have them customized to be used as
Exam Word Lists.
-Template Reviewers: $199/template
Template Reviewers allow you to create a prompt window that asks
questions which must be answered. These templates can
attach formatted reviews to patient notes or to the notes attached to
images.
Customized Printouts*
Custom Reports (Statements, Insurance Forms, Daily Schedules,
Superbills): $199
Use these custom reports to add
-Handouts/HIPAA Forms: $199
Customized Data Access**
-SQL Statements: $49
*Most Customized Data Entry tools take up to 2 hours to create.
Services extending beyond a 2 hour period are billed at $100/hr. with
approval.
**Most SQL Statements can be created in 1/2 hour. Services extending
beyond a 1/2 hour period are billed at $100/hr. with approval.
Customized services may be resold by AltaPoint.
Data
Corruption
AltaPoint software comes equipped with an advanced utility to rebuild
the system's data
files in the event of data damage. Data damage can occur for a number
of reasons
including: improper program shut down, improper windows shut down,
electrical power
failure, static electricity, and other hardware related problems. In
the event of such a
data-corruption situation, it is always best to restore your data from
a recent backup. If
you do not have a recent backup, AltaPoint can attempt to repair your
data files at a rate
of $100.00 per hour (1 hour minimum.) Data repair cannot be guaranteed,
however, AltaPoint
will provide its best efforts to return to you the data in working
order and with all
records that could be salvaged.
Back-Up
Systems
We strongly urge all AltaPoint users to make regular back-ups of their
data using a ZIP
Drive, a CD-RW, or some other attended back-up
system. Additionally, we
strongly recommend that offices using AltaPoint keep several dated
backups on file and
take a back-up of the data off-site to prevent loss in event of fire or
theft. We
strongly discourage the use of tape back-ups or any unattended back-up
system as the sole
source of backing up data, as they are sometimes unreliable and
difficult to work with in
the event that you need to restore data from a back-up.
Program
Updates and Bug Fixes
Program updates and bug fixes are available free of charge and may be
downloaded from this
page at any time.
Program upgrades which include enhancements and improvements to the product are available at a reduced rate to existing customers. The cost of each program upgrade is set at the time the upgrade is announced.
The selected AltaPoint program must already be installed on your system and you will need a valid serial number and activation key to use the update.
IMPORTANT! Make sure you have a current backup of your data files before installing any update. If you are running a multi-user version of AltaPoint, make sure to install the update on each computer that uses AltaPoint before using the system.
To install the single-file update:
To install the update:
1. Identify the version of AltaPoint that you
are currently using. From the
AltaPoint main window, select: Utilities | Display Version.
2. Down load the appropriate AltaPoint update for the version
of AltaPoint you are
licensed to use.
IMPORTANT!
Do not attempt to install
a later version unless you have received a valid activation key for
that version!
3. Specify ALTAMD.EXE as the file name when downloading the
AltaPoint update.
4. Run ALTAMD.EXE to install the program files.
5. Extract the update to your AltaPoint program directory. If
you used the default
settings when installing your software, this would be:
"C:\ALTA"
6. The next time you run the AltaPoint program on your desktop computer, select the "Utilities | Display Version" option to make sure that the version number matches the one shown below.
AltaPoint Medical
AltaPoint Medical Version 7.00.48 for Windows -- 9/27/07 Ver. History
Download the AltaPoint
Medical 7.0 update - approximately 20 megabytes
AltaPoint Medical Version 7.00.48 for Mac -- 9/27/07 Ver. History
Download the
AltaPoint Medical 7.0 update - approximately 70 megabytes
AltaPoint Medical Version 6.00.22 -- 11/14/06
Download
the AltaPoint Medical 6.00 update - approximately 19 megabytes
**Important Note: Updating from any version earlier than 6.00.17 will force a rebuild of the Estimates and Billing Archive files.
AltaPoint Medical Version 5.01.19 -- 09/16/04.
Download
the AltaPoint Medical 5.01 update - approximately 10 megabytes
Contact AltaPoint for an activation key before installing 5.01!
A Data rebuild process will occur when the program opens initially.
Depending on the size of your data files, this may take some
time.
Set aside adequate time to for the data rebuild.
AltaPoint Medical Version 4.00.59
-- 10/27/03.
Download
the AltaPoint Medical 4.0
update - approximately 6 megabytes
AltaPoint PalmX
AltaPoint
PalmX Version 6.01.04 (for Medical version 6) -- 12/08/05
Download
AltaPoint PalmX
AltaPoint
PalmX Version 6.00.05 (for Medical version 5) -- 10/06/04
Download
AltaPoint PalmX
Advantage Database
Advantage Database Server 7.0 (For
AltaPoint Medical
Client/Server Version 6.0 only)
Download for
AltaPoint client-server systems - Windows NT/2000
Advantage Database Server 6.2
(For AltaPoint Medical
Client/Server Version 5.0 only)
Download for
AltaPoint client-server systems - Windows NT/2000
Advantage
Database Server 6.11 (For AltaPoint Medical
Client/Server only)
Download
for AltaPoint client-server
systems - Windows NT/2000
Support Documentation
The following files are available for
download as an aid in manipulating
and using the HCFA 1500 and ANSI 4010 forms in AltaPoint V5.
AltaPoint HCFA MAP -- 10/09/03.
View the
Text Document for using AltaPoint HCFA Form - approximately 75.48KB
AltaPoint ANSI MAP -- 06/06/03.
View the Text
Document for using AltaPoint ANSI Form - approximately 19.29KB
Replacement or additional software manuals are available for your AltaPoint program for $30 a manual. Additionally, manuals can be downloaded in Adobe PDF format by clicking on any of the following links. Downloadable AltaPoint manuals will require Adobe Acrobat Reader to open and read.
Copyright
(c) AltaPoint Data Systems, LLC and its
licensors.
All rights reserved.
Dental Support
Dental Product Support
Customization
Services
Many kinds of data can be accessed and printed from AltaPoint using the
right customized tool. The following services are available to
customize the features of AltaPoint:
Download the following form to help customize your EMR
or Practice Management
System.
AltaPoint Custom Services Order Form.pdf
Customized Printouts*
Custom Reports (Statements, Insurance Forms, Daily Schedules,
Superbills): $199
Customized Data Access**
-SQL Statements: $49
*Most Customized Data Entry tools take up to 2 hours to create.
Services extending beyond a 2 hour period are billed at $100/hr. with
approval.
**Most SQL Statements can be created in 1/2 hour. Services extending
beyond a 1/2 hour period are billed at $100/hr. with approval.
Customized services may be resold by AltaPoint.
Data Corruption
AltaPoint software comes equipped with an advanced utility to rebuild
the system’s
data files in the event of data damage. Data damage can occur for a
number of reasons
including: improper program shut down, improper windows shut down,
electrical power
failure, static electricity, and other hardware related problems. In
the event of such a
data-corruption situation, it is always best to restore your data from
a recent backup. If
you do not have a recent backup, AltaPoint can attempt to repair your
data files at a rate
of $100.00 per hour (1 hour minimum.) Data repair cannot be guaranteed,
however, AltaPoint
will provide its best efforts to return to you the data in working
order and with all
records that could be salvaged.
Back-Up Systems
We strongly urge all
AltaPoint users to make regular back-ups of their data using a ZIP
Drive, a CD-RW,
or some other attended back-up system.
Additionally, we strongly
recommend that offices using AltaPoint keep several dated backups on
file and
take a back-up of the data off-site to prevent loss in event of fire or
theft. We strongly discourage the use of tape back-ups or any
unattended
back-up system as the sole source of backing up data, as they are
sometimes
unreliable and difficult to work with in the event that you need to
restore data
from a back-up.
Program
Updates and Bug Fixes
Program updates and bug fixes are available free of charge and may be
downloaded from this
page at any time.
Program upgrades which include enhancements and improvements to the product are available at a reduced rate to existing customers. The cost of each program upgrade is set at the time the upgrade is announced.
Click below to download the most current AltaPoint Dental executables. The AltaPoint program must already be installed on your system and you will need a valid serial number and activation key to use the update.
To install the update:
- Identify the version of AltaPoint that you are currently using. From the AltaPoint main window, select: Utilities | Display Version.
- Down load the appropriate AltaPoint update for the
version of AltaPoint you are licensed to use.
DO NOT attempt to install updates for AltaPoint Dental 4.0 or AltaPoint Dental 5.0 unless you have received a valid activation key for the version you are downloading. - Specify DENT4.EXE or DENT5.EXE as the file name when downloading the AltaPoint update.
- Run DENT4.EXE or DENT5.EXE to install the program files. Follow the instructions on the screen.
- Extract the update to your AltaPoint program directory. If you used the default settings when installing your software, this would be: C:\ALTA
- The next time you run the AltaPoint program on your desktop computer, select the "Utilities | Display Version" option to make sure that the version number matches the one shown below.
IMPORTANT! Make sure you have a current backup of your data files before installing any update.
Download
the AltaPoint
Dental 1.04 update - approximately 1 megabyte
Version 1.04 E -- Last updated
02/23/2001.
Download
the AltaPoint
Dental 4.00 update - approximately 1.9 megabytes
Version 4.00 U -- Last updated
04/10/2002.
Requires the purchase of AltaPoint Dental version 4.00 to install and
use.
Download
the AltaPoint
Dental 5.00.26 update - approximately 3.65 megabytes
Version
5.00.26 -- Last updated 12/07/2005. Requires the
purchase of
AltaPoint Dental version 5.00 to
install and use.
Download
for the Advantage
Database Server for AltaPoint client-server
systems - Windows NT/2000
Advantage
Database Server 6.11 (AltaPoint Dental Client/Server only)
** CHECK YOUR VERSION NUMBER BEFORE DOWNLOADING **
Replacement or additional software manuals are available for your AltaPoint program for $30 a manual. Additionally, a manual can be downloaded in Adobe PDF format by clicking on the following link. Downloadable AltaPoint manuals will require Adobe Acrobat Reader to open and read.
Download the AltaPoint Dental 5.0 Manual Zipped PDF - approximately 2.5 megabytes
Copyright
(c) AltaPoint Data Systems, LLC and its
licensors.
All rights reserved.